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CONTACT US

For questions email us at info@orleansandwinder.com

Call us at 313.409.6343

Orleans + winder is located in the heart of Detroit's historic Eastern Market district on the second floor of an old, old building.  


Showroom hours are as follows:

Tuesday-Friday from 11-6

Saturday + Sunday 10-4



Our Address

Orleans + Winder

2501 Russell St., Suite 200

Detroit, MI 48207

 

 

Orders

Orleans + Winder strives to make the online ordering process as seamless as possible. All orders within the domestic US and Canada will be shipped within 48 hours of order placement if the item is in stock. We ship Monday-Friday (excluding holidays) during the normal business hours of 8am-5pm EST. If you need information regarding your order and shipment, please contact us at info@orleansandwinder.com.

 

Payment

We accept Visa, Mastercard. Discover, and American Express. Your credit card will be charged when you place the order. If we are not able to fulfill the order for any reason your card will be refunded. We cannot accept cash, check or money orders.

All prices are in USD. Orleans + Winder charges state sales tax within the US as required by applicable laws.

 

Returns + Exchanges 

Orleans + Winder wants you to love your product as much as we do. If you need to return a non-sale item, we will accept the return within 5 days of you receiving your parcel for refund. All sale items are final and cannot be returned.

Returned items must be unworn, unwashed, with original tags and in the original packaging. We regret that we will not accept returns of art, publications and zines. We cannot refund special orders. We do not offer exchanges. If you would like to purchase a different item or size, you will need to return the original item and purchase the new item.

The customer is responsible for all return shipping fees. Orleans + Winder requires a tracking number on all returned packages. Those sent without a tracking number will not be accepted.   Repackage and mail your return, with the courier of your choice, to the following address:

Orleans + Winder

ATTN: Returns

2501 Russell St., Suite 200

Detroit, MI 48207 USA

 

Returned packages may be subject to a restocking fee. For further questions regarding returns email us at info@orleansandwinder.com.

 

Shipping Policy

Orleans + Winder uses Fed Ex for all domestic and international shipments. Please see the following for rates as they apply:

 

Continental US

Fed Ex Ground

Free Shipping

(5-10 business days)

       

Fed Ex 2-Day

$20

(2 business days)

 

Fed Ex Standard Overnight

$40

(1 business day)

 

 

 

 

 

Alaska + Hawaii 

Fed Ex 2-Day

$20

(2 business days)

                

 Fed Ex Standard Overnight

 $40

 (1 business day)

 

 

 

 Canada

  Fed Ex International Economy

 $50

 (2-5 business days)

International

Fed Ex International Economy
$60

(3-5 business days)

 

All orders are insured for their value and require a signature upon delivery. Please allow 48 hours for order processing.

SHIPPING POLICIES

Shipping Rates And Method

Orleans + Winder utilizes FedEx for all domestic and international orders. For domestic orders, FedEx offers ground service, through which customers receive their orders 3-5 business days (Monday-Friday) from the date of dispatch. These delivery timeframes for ground service only apply to US addresses within the contiguous 48 states. We also provide domestic express service through FedEx: 2-day, and standard next day delivery. 

For international orders, FedEx offers international priority express service, which delivers orders within 3-5 business days from the date of dispatch. Please note this does not take into account any customs clearance delays that may arise. We work closely with our shipping partners to minimize any delays in delivery for our international customers.

Orders shipped outside the U.S. will be delivered on a Delivery Duty Unpaid (DDU) basis. The recipient is responsible for paying all customs and clearance related duty/tax, which is based on the full purchase price paid for this order.

You will receive an email confirmation once your order has shipped which will include a tracking number. If you have any questions regarding your shipment, please contact us at info@orleansandwinder.com

 

Privacy Policy

Orleans + Winder only collects information that is related to your order. This includes your name, billing address, shipping address, email address and credit card information.

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this information to prevent hacking attempts, help us know which web browsers people are using, and to find out where our visitors are coming from so that we can improve our marketing .

Your information is only used to fill your order. We do not sell or redistribute your information to anyone. Only your order data billing, shipping, and order contents data are stored on our server.

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or to store your shopping cart contents. We use them only to track this information.

Orleans + Winder uses the highest of security measures to protect your information. In the case of any internet breach beyond our control, we will not be held responsible. By visiting our site, you accept the conditions that we have described in the above privacy policy.

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